Payment Questions

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• Do you accept Pay-Pal or Billpoint On-line payments?
• What are your payment terms for the item I won on eBay?
• Do you take credit cards?
• I bid on the wrong item, or for some other reason, will not be able to pay for the item I won. What do I do?
• Can I pay for my item over the telephone?

 

1. Do you accept Paypal or Billpoint on-line payments?

We currently accept both PayPal and Billpoint online payments. Coming soon we will have an online payment center where you can leave your address and pay with Visa/MasterCard.

2. What are your payment terms for the item I won on eBay?

1. The auction must be payed within 10 days of the close of the auction.
2. We accept Paypal, Billpoint, Money Orders, Personal and Business Checks ONLY. We do not currently participate in the Ebay on-line escrow program.  We do not currently accept credit cards in any form, including telephone orders.   Our PayPal account is sales@pmibiz.com.  Please send payment to: Money Mart Pawn & Jewelry Internet Sales, 2502 Harry Wurzbach Rd., San Antonio, TX 78209.

3.  I bid on the wrong item, or for some other reason, will not be able to pay for the item I won. What do I do?

Ebay has a non-paying bidder policy, but the procedure is primarily intended for dead-beat bidders who were never going to pay for their item anyway. We have our own procedure when circumstances arise that do not warrant an official Ebay report. We feel it is fair to both seller and bidder.

In order to mitigate any further actions with Ebay against you, we reserve the right to ask you to remit a non-paying bidder relisting fee of $5-15, depending on the value of the item you bid on. The fee will help us with listing fees and commissions when bidders do not pay, along with our time to list and re-list the item. Your cooperation will help keep prices lower in the future.

4. Can I pay for my item over the telephone?

No. We do not currently accept telephone payments.

 

Product Questions

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• Does this item come with a case/manual/accessories?
• Is the picture on the auction of the actual item?
• How do you rate the condition of the items?

1. Does this item come with a case/manual/accessories?

Please consult the item description and the pictures.  If any accessories are pictured or mentioned in the description, then it is included.

2. Is the picture on the auction of the actual item?

In 99.9% of all auctions, we take a picture of the actual item you will receive. The item description will note otherwise.

3. How do you rate the condition of the items?

Because of the wide variety of items that we auction, it is very difficult to standardize item conditions.  We are however currently taking on this task and will shortly present a conditions chart that all items will be rated with.  Thanks for your help.

 

Shipping and Returns

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• What is your return policy?
• How are my shipping charges calculated?
• If I buy more than one item, do I have to pay multiple shipping charges?
• Can you ship my package by US Postal Service?
• Do you ship Internationally?
• If I am not satisfied with the condition of my item, can I return it?
• Can I pick the item up in person and save shipping charges?
• Is shipping included in the final bid price?

1. Return Policy
When you purchase a product from Money Mart Pawn & Jewelry, your satisfaction is guaranteed. We will do our best to work out a solution that is fair for both parties. Please call M-F 8:30 am to 5:30 pm and speak to Tony Contreras regarding returns. Here are some general guidelines regarding returns and exchanges.

Merchandise purchased from Money Mart Pawn & Jewelry may be returned within 10 days for a refund, less shipping charges, under the following conditions:

1. If the product is defective or breaks under normal playing conditions.
2. If the condition rating listed in the auction is different from the condition you believe it should have been rated.
3. The serial number of the item must match the item we have in our database for that item.

Any Problems or Question? Feel free to contact us any time for any reason at 1-800-828-7296 or by e-mail at sales@moneymartpawn.com .

 

2. How are my shipping charges calculated?

All shipping prices are quoted based on shipping through the UPS and handling, however small packages (under 5 pounds) can be sent through the USPS. Please note that shipping charges stated in the auction are for either UPS or USPS and are non negotiable.

3. If I buy more than one item, do I have to pay two shipping charges?

No. The items however must be purchased within a reasonable time span and be paid for at the same time.  Please contact us for more information.

4. Can you ship my package via US Postal Service?

Yes.  Please note however that the US Postal Service is not well integrated into our system.  This could cause a slight delay in shipping times.  We prefer to ship larger packages with UPS however.

5. Do you ship Internationally?

We are currently in the process of revising our international shipping policy.  Please contact us before bidding.  Se habla español.

6. Can I pick the item up and save shipping charges?

You are welcome to stop by our Internet Sales Department by appointment only to pick up your item.  Please call 1-800-828-7296.  We are located at 13815 San Pedro Rd, San Antonio, TX 78216. Please note that you will be charged 8.25% sales tax.

7. Is shipping included in the final bid price?

No.  The shipping amount must be paid in addition to the closing price of the auction.

 

Auction Policy Questions

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• Will Money Mart Pawn & Jewelry provide me with positive feedback following a successfull transaction?
• Can I buy the product while the auction is still in progress?
• Can you end the auction early for me?
• What if I am the high bidder and the item didn't meet the reserve?
• Who is responsible for technical issues regarding eBay.com?

1. Will Money Mart Pawn & Jewelry provide me with positive feedback following a successful transaction?

Our system is designed to leave you feedback approximately the next day after your item is shipped.  If you find that somehow we have not left you a positive feedback, please contact us immediately and we will promptly and happily comply. We greatly appreciate any positive feedback you can provide us.  We respect your hard earned feedback numbers and are happy to participate in this system.

2. Is the picture on the auction of the actual item?

In 99% of all auctions, we take a picture of the actual item you will receive. On occasion, we will use a stock picture to represent any items we have multiples of. One example might be Adams Tight Lies, where we have purchased a large quantity that all look the same. On our one of a kind used items, we take a unique picture of the item.

 3. Can you end the auction early for me?

We do not end our auctions early unless there has been an error that we must account for.

4. What if I am the high bidder and the item didn't meet the reserve?

Please contact us at sales@moneymartpawn.com to find out the reserve price. If you are the high bidder, you are under no obligation to buy.

5. Who is responsible for technical issues regarding eBay?

Money Mart Pawn & Jewelry does not have control over technical eBay issues such as userid, password, or site usage and policy questions. If you have questions regarding how eBay works CLICK HERE for eBay's help site.